At MuhamedOnline, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to assist you. Below is our Refund and Return policy to ensure a smooth and transparent process.
1. Eligibility for Returns
We accept returns within 30 days from the date of delivery. To qualify for a return, the following conditions must be met:
- The item must be in new, unused, and resellable condition.
- The product must be returned with its original packaging and all accessories.
- The product should not be part of an exempt category such as open vape liquids, cartridges, or any used items.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Opened or used vape liquids, cartridges, and other consumables
- Products marked as final sale or clearance
- Gift cards or promotional items
3. How to Initiate a Return
To initiate a return, please contact us within 30 days of receiving your order at sales@muhamedonline.com. Provide the following information:
- Order number
- Product(s) you wish to return
- Reason for return
- Photographs of the item(s) (if damaged or defective)
Once we receive your return request, we will guide you through the return process and provide you with a return authorization (RA) number, if applicable.
4. Return Shipping Costs
- Defective or Damaged Items: If the item is defective or damaged upon arrival, we will cover the return shipping costs and offer you a full refund or replacement, based on your preference.
- Non-Defective Items: If you are returning an item for reasons other than damage or defect, the return shipping cost will be your responsibility.
Please make sure to use a trackable shipping method to ensure your return is safely received. We recommend keeping the tracking number for your records.
5. Refunds
- Processing Time: Once your returned item is received and inspected, we will process your refund. This can take 5–7 business days.
- Refund Method: Refunds will be issued to the original payment method used at checkout. Please note that it may take a few additional days for the refund to appear on your statement, depending on your bank or payment processor.
If you received your item as part of a promotional offer or bundle, the value of the promotional item may be deducted from your refund amount.
6. Exchanges
We do not currently offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired product.
7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at sales@muhamedonline.com with:
- Your order number
- Description and photos of the damage or defect
We will provide you with a replacement or refund as per your preference.
8. Order Cancellations
You may cancel your order within 24 hours of purchase if the order has not been shipped. After this window, cancellations are not guaranteed, but we will try to assist where possible. Please contact us promptly at sales@muhamedonline.com to request a cancellation.
9. Contact Us
If you have any questions or concerns regarding returns or refunds, don’t hesitate to reach out to us at sales@muhamedonline.com. Our customer support team is here to assist you and ensure a positive shopping experience.
By purchasing from MuhamedOnline, you agree to the terms and conditions outlined in this Refund and Return Policy. We appreciate your business and look forward to serving you again!