Shipping Policy
Thank you for choosing MuhamedOnline! We are committed to delivering your orders in a timely and efficient manner. Below is our Shipping Policy to ensure you have all the information you need regarding our shipping process.
1. Processing Time
- All orders are processed within 1–2 business days from the time of purchase.
- Orders placed on weekends or holidays will be processed on the next business day.
Once your order is processed, you will receive an email confirmation with your tracking details. If you need assistance, feel free to reach out to us at sales@muhamedonline.com.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: Estimated delivery time of 5–7 business days depending on your location.
- Expedited Shipping: Estimated delivery time of 2–3 business days.
Delivery times are based on business days and may vary depending on your location, especially during high-demand periods like holidays.
3. Shipping Rates
- Shipping fees are calculated at checkout based on your location, selected shipping method, and order size.
- Free Shipping: We offer free standard shipping on orders over a specific amount (please check the website for eligibility).
For expedited shipping or any special requests, additional fees may apply. Shipping fees will be clearly outlined at checkout before you finalize your order.
4. International Shipping
Currently, we only offer domestic shipping within the United States. For international shipping inquiries or future updates, please contact us at sales@muhamedonline.com.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s progress. If you encounter any issues with your tracking number or shipping status, please reach out to us at sales@muhamedonline.com, and we will assist you in resolving the issue.
6. Address Accuracy
Please ensure that the shipping address you provide is correct and complete. MuhamedOnline is not responsible for delays or misdeliveries caused by incorrect or incomplete addresses. If you need to make changes to your address after placing an order, please contact us immediately at sales@muhamedonline.com. We will do our best to accommodate changes, but please note that we cannot guarantee changes after an order has been processed.
7. Missing or Lost Shipments
If your shipment is marked as “delivered,” but you did not receive it, please:
- Check your mailbox or porch.
- Verify with neighbors or building management if the package was received on your behalf.
- Contact your shipping carrier to initiate an investigation.
If you believe your package was lost or misplaced during transit, please email us at sales@muhamedonline.com. We will help you file a claim with the carrier and work to resolve the issue.
8. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at sales@muhamedonline.com with:
- Your order number.
- Photographs of the damaged item and packaging.
We will arrange for a replacement or refund depending on your preference.
9. Customs Duties & Taxes
If applicable, customs duties, taxes, and other charges may apply to your shipment. These charges are the responsibility of the customer. We recommend checking with your local customs office before placing an order to ensure you are aware of any potential fees.
10. Contact Us
If you have any questions about shipping or need assistance with your order, don’t hesitate to reach out to us at sales@muhamedonline.com. We are here to ensure your order arrives safely and on time.
Thank you for shopping with MuhamedOnline! We appreciate your business and look forward to providing you with the best vaping products and customer service.
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